DotNetNuke Support FAQ's

Why Choose My-ASP.Net's DotNetNuke Support Plan

My-ASP.Net is 100% focused on providing small business with the best value in Microsoft Windows Hosting for DotNetNuke. We provide an advanced ASP.Net 2 web application hosting and business support structure configured to meet small to mid-sized company’s online computing, security and budget requirements.

My-ASP.Net was the 1st ASP.Net hosting company to offer specialized DotNetNuke hosting plans and User Support. We wrote and distributed the first original free DotNetNuke User Guides. SEO Guides, and DotNetNuke Skinning papers for DNN versions 1 and 2.

Using more than 5 years experience with  DotNetNuke hosting, designing, skinning, and marketing we can quickly solve almost any DotNetNuke User Issue.

Why Do DotNetNuke Support SLA's cost so much less at My-ASP.Net in comparison to DotNetNuke Corp or Competitive DotNetNuke SLA Providers.

My-ASP.Net DotNetNuke SLA service compliments service provided by DotNetNuke Corp

At My-ASP.Net we have used our past experience to determine the average type, number of support incidences and cost of support that our hosting customers need to maintain a reliable web presence on a yearly basis. Using your past support request data as our model we created our support plans and pricing to meet your needs.

As a DotNetNuke hosting provider we can make use of economy of scale advantage to reduce service cost by deploying technicians over a wide range of websites requiring similar services.

   Microsoft ASP.Net   

DotNetNuke Support (SLA) Service Level Agreements 

Fast DotNetNuke business support, Rapid resolution to DotNetNuke website issues!

Assured support for issues related to DotNetNuke installation, configuration, website design, skins, marketing, performance, usage, upgrades business training and more.

Fully Customizable, Low Cost, DotNetNuke Support Service Ticket System

Online, Ontime, and On the phone service

DotNetNuke SLA Ticket Event and Feature Matrix

Ticket Type

DotNetNuke Core Tickets

DNN Core Ticket

End to End DotNetNuke User Support

Cost Per Ticket
1 - 4  $25.00
5  plus $20.00

Use For
Domain Set-Up
Website Maintenance
DotNetNuke Core System   upgrades
DotNetNuke host / admin configuration
User / Site Security Settings
DotNetNuke Cache and Performance Tuning
DotNetNuke Module installation
3rd party DotNetNuke module install / upgrade
DotNetNuke specific task training or help
Database Analysis.

Ticket Type

DotNetNuke Back-up Tickets

DNN Back-up Ticket

Online Investment Protection

Cost Per Ticket
Set-up $20.00
per Backup  $00.99

Use For
Daily, weekly or hourly backup events
Scheduled DotNetNuke site back-ups
Scheduled SQL 2005
Database back-up
Scheduled  Database Analysis
Scheduled Website Maintenance
Easy download of zipped backup file to your computer
Quick website backup restoration.

Ticket Type

Critical Event Tickets

DotNetNuke Critical Event Ticket

Help when you need it most

Cost Per Ticket
1 - 3    $65.00
4 plus $50.00

Use For
24/7 Disaster Recovery
Extended hour support
Use for any ticket event

Time Available
Monday to Friday
9:00AM to 9:00PM
Saturday 9:00AM to Noon
Excludes Holidays
Time Available
Monday to Sunday
00:01 to 23:59
Time Available
Monday to Sunday
8:00 AM to 12:00PM
Important Information******Please Read******Terms and Definitions AND Liability Statement
Ticket Type

DotNetNuke Skins

DNN Skin Tickets

'Customize Me'
Skin Modification Tickets

Cost Per Ticket
1 - 4  $25.00
5  plus $20.00

Use For
Modify your DotNetNuke skin logo
Change DNN skin  colors
Add new page layout designs
Customize DotNetNuke module containers
Style content
Coordinate Forum, Repository or other skinable DNN modules
Maintain compatibility with the latest DotNetNuke release versions

Ticket Type

DotNetNuke eStore

DNN eStore Tickets

Complete DotNetNuke and
Catalook Store Support

Cost Per Ticket
1 - 4  $25.00
5  plus $20.00

Use For
Catalook Store Install
Catalook Store configuration
Customizing Metrotown store skins / containers and colors
Modifying your storefront pages and design
Requesting task specific training or help
Populating your catalogue with product or services
Creating custom product presentations or multi-media displays

Ticket Type

DotNetNuke SEO

DotNetNuke SEO Tickets

Search Engine Optimization
for DotNetNuke

Cost Per Ticket
1 - 4  $25.00
5  plus $20.00

Use For
Manage / Discover keywords
Analyze new competitors
Track Current Competion
Stay compliant with search engine algorithm changes
Update SEO Page features
Optimize new page content
SEO Training

Time Available
Monday to Friday
9:00AM to 6:00PM
Time Available
Monday to Friday
9:00AM to 9:00PM
Time Available
Monday to Friday
8:00AM to 6:00PM

So Much More Flexible, Versitile and Cost Efficient Than Ordinary DotNetNuke Support!

Need help choosing which ticket combinations will give you the best value and support for company's service needs? Contact Us

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