My-ASP.Net's DotNetNuke Hosting Help Desk
Totally Free, Simple, Fast, and Reliable Web Hosting Control Panel Support and Low cost DotNetNuke services fully customizable to fit your company DotNetNuke website requirements.
Click Through our Free Online Help Sections
Created for customers who rarely need our technical assistance or extra service.
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My-ASP.Net Policies
- Acceptable Use Policy, Terms of Service, Privacy, Network Agreement, Bandwidth, Server Allocation |
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DotNetNuke
- Set-up / Upgrade, Skin and containers, Search Engine Optimization, F.A.Q.'s, troubleshooting |
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DotNetPanel
- Website, SmarterMail, StarterKits, SQL2005 database, network settings, back-up tools and more |
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.gif) Free DotNetPanel Help Desk
All the free help you need to quickly get your DotNetNuke / ASP.Net website up and running.
- Unlimited Free Dotnetpanel Support Tickets
- Free DotNetNuke Domain Transfer and website setup
- Free ASP.Net StarterKit Domain Transfer and website setup
- Free Website Security Check
- Free Website Troubleshooting help
- More ...
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Hi-Tech DotNetNuke Help
Low Cost, Fast, Friendly and Fully Customizable DotNetNuke Ticket Support System
- DotNetNuke Core(SLA) Service Tickets
- Specialized DotNetNuke Skin tickets
- DotNetNuke Search Engine Optimization / Marketing
- eStore (Catalook Store Modules) Training
- DotNetNuke Disaster Recovery
- More...
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SLA Support Tickets
| Plan Features |
Totally Free DNP Ticket |
Critical Event Tickets |
DotNetNuke Core SLA / eStore SLA |
DotNetNuke Skin SLA / SEO SLA |
| Web-based / E-mail Support |
Yes |
Yes |
Yes |
Yes |
| Initial Response Time |
4 Business Hrs |
4 Business Hrs |
4 Business Hrs |
4 Business Hrs |
| Business Hours |
Monday to Sunday
9:00AM to 11:00PM
Excludes Holidays. |
Monday to Sunday
8:00AM to 11:00 PM
Website Down ?
***Available 24/7 |
Monday to Friday
9:00AM to 9:00PM
Saturday 9:00AM to Noon
Excludes Holidays. |
Monday to Friday
9:00AM to 5:00PM
Excludes Holidays. |
| Telephone Support |
No |
Yes |
Yes |
Yes |
| Online Live Chat Support |
Yes |
Yes |
Yes |
Yes |
| Upgrade / Patching Service |
No |
Yes |
Yes |
Yes |
| Web Diagnostics / trouble shooting |
Yes |
Yes |
Yes |
Yes |
| Cost |
Totally Free with all Hosting Plans |
$65.00 per incidence |
Single Ticket $25.00
Mini Bundle 5 Tickets $20.00 each |
Single Ticket $25.00
Mini Bundle 5 Tickets $20.00 each |
Time zone GMT -800 - Holidays refer to Canadian Statutory Holidays. Incident tickets are time limited (20 minutes per ticket) and some incident tickets may take more than 1 ticket or use less than 1 ticket.
Support Tickets require a valid My-ASP.Net Client ID. Support is provided only to the designated contact person listed in your company profile.
How My-ASP.Net's Help Desk works
- Submit a DotNetPanel (SLA) or DotNetNuke SLA Service Request Ticket
- Our Hostmaster will assign your ticket to a support team leader.
- Your support team leader will assign your ticket a que position and activate the ticket notifying you of the expected task completion time
- You can easily track the steps towards resolution of your request ticket via email or this centre.
- Add additional comments to your SLA ticket as the task progresses.
- Schedule a Chat / telephone support session.
- Download Chat Transcripts.
- Re-open a support ticket if it has time remaining.
- Upload support files
- View all of your past past ticket and support project records at any time.
Satisfaction Commitment
If you are not satisfied with our response time or do not receive adequate answers to your questions, please contact our host master
At My-ASP.Net we believe in building better customer relationships . . . join us with your ideas, suggestions, and feed back.